Privacy Policy
How personal data is handled by JOY Nautics GmbH for Lac Privé Zurich.
1. Responsible Company
The responsible company for the processing of personal data is:
JOY Nautics GmbH
Dorfstrasse 7
8800 Thalwil
Switzerland
Email: joynautics@gmail.com
Lac Privé Zurich is the customer-facing brand operated by JOY Nautics GmbH.
2. Scope
This Privacy Policy explains how JOY Nautics GmbH processes personal data in connection with the website, booking process, communication and private watersports sessions offered under the Lac Privé Zurich brand. This Privacy Policy applies to website visitors, persons submitting a booking request, guests participating in a session and persons contacting Lac Privé Zurich by email, form or another communication channel.
3. Personal Data We Process
We process personal data that guests provide to us directly, as well as technical data generated when using the website.
This may include:
- contact details, such as name, email address and phone number
- booking details, such as session date, time, duration, number of guests, selected add-ons, pick-up point and special requests
- communication data, such as messages submitted through the website, email or other communication channels
- payment and invoice-related information, such as payment status, payment method and transaction reference
- technical website data, such as IP address, browser type, device information, pages visited, time of access and cookie data
4. Purpose of Processing
We process personal data to manage booking requests, confirm and organise private watersports sessions, communicate with guests, process payments, issue confirmations, handle special requests, make operational and safety-related decisions, document business records, comply with legal and accounting obligations, improve the website and booking process, and protect our rights in case of claims or disputes.
5. Booking and Payment Data
Booking data is used to organise and provide the selected private watersports session. Payment data may be processed by external payment providers. Lac Privé Zurich does not store full credit card details. Depending on the selected payment method, payment processing may be handled by providers such as TWINT, PayPal, credit card processors, bank transfer providers or other payment service providers. We receive the information necessary to confirm payment, manage the booking and comply with accounting obligations.
6. Website, Cookies and Third-Party Services
We keep the use of cookies and similar technologies to a minimum.
The website may use cookies that are necessary for basic website operation, security, booking functionality and technical performance. We do not use cookies to collect more information than reasonably necessary for these purposes. Technical data may be processed to operate the website, prevent misuse, ensure functionality and improve the user experience. We may use third-party service providers where necessary to operate the website, manage bookings, process payments, communicate with guests or provide the booked service. These may include website and hosting providers, booking system providers, payment providers, email providers, map services, accounting providers, legal advisers or administrative service providers.
7. Hotels and External Hospitality Providers
Lac Privé Zurich is independent from hotels and external hospitality providers. If a guest independently arranges approved on-board refreshments through a hotel or another third-party provider, Lac Privé Zurich processes only the information necessary to review and organise the operational suitability of such items on board. Personal data is not shared with hotels or hospitality providers for marketing purposes.
8. Photos and Videos
Photos or videos may be taken during a session for operational, documentation or marketing purposes. If guests do not wish to appear in photo or video material, they should inform the skipper before the session begins. Guest images are not sold to third parties.
9. Retention, Security and Disclosure
We keep personal data only for as long as necessary for the purposes for which it was collected. Booking, payment and accounting-related data may be retained for the period required under Swiss accounting, tax or legal obligations. Other personal data is deleted or anonymised when it is no longer needed, unless continued retention is necessary to handle claims, comply with legal obligations or protect legitimate interests. We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, data transmission over the internet cannot be guaranteed to be completely secure. We disclose personal data only where necessary for the purposes described in this Privacy Policy. This may include disclosure to service providers, payment providers, authorities, insurers, legal advisers or other third parties where required for booking management, payment processing, legal compliance, safety, insurance matters or the protection of our rights. Some service providers may process data outside Switzerland. Where data is transferred abroad, we ensure that appropriate safeguards are in place or that the transfer is otherwise permitted under applicable data protection law. We do not sell personal data.
10. Rights and Contact
Guests and website users may have the right to request information about personal data processed about them. They may also request correction, deletion, restriction of processing or object to certain processing, where permitted by applicable law.
Requests and questions about this Privacy Policy or the processing of personal data can be sent to JOY Nautics GmbH using the contact details listed in section 1 of this Privacy Policy.
This Privacy Policy may be updated from time to time.